Customer Service

Application Support

There are many cameras and sensors in the market suitable for a variety of system environments and measurement methods. By comparing specification sheets, different cameras can appear very similar. With over 20 years of experience with camera solutions in a variety of applications, Adimec has in-depth knowledge to help you choose the camera that satisfies the image requirements for your application. If standard products do not meet your needs, we will collaborate to create the solution you want.  

Sales Support

We like to make sure that when an Adimec camera is selected, it will be the best choice for the customer and its application. We obtain a detailed understanding of the required image to jointly create a solution that satisfies all aspects of the system design.  

Product Support

The first line support is located in Adimec’s business offices in Europe (Eindhoven), the United States (Boston), Asia-Pacific (Singapore), and Japan/Korea (Tokyo). The business offices work closely together and are supported by a second line support and strategic marketing organization stationed at Adimec’s headquarters alongside both the development and production groups to ensure that fast and detailed responses are achieved on product functionality, performance, and system integration.

We pride ourselves on the relationships we have built, and most of our first customers from nearly 20 years ago remain customers today.